Privacy Policy
Last updated: January 5, 2025
1. Policy Overview
This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of customers who rent vehicles or interact with our services in Curaçao. By making a reservation, accessing our website, or using our mobile and in-branch services, you agree to the collection and processing practices described in this statement.
2. Categories of Data We Collect
We collect the personal data strictly necessary to deliver and improve our rental services: • Identification data: full name, date of birth, driver’s license information, passport details • Contact data: phone numbers, email addresses, mailing/billing addresses, emergency contacts • Reservation data: booking history, vehicle preferences, pickup/return locations, travel itinerary • Payment data: masked card numbers, billing authorization tokens, payment confirmations • Usage data: website analytics, device information, cookies, chat transcripts, customer support records • Vehicle telemetry (where fitted): mileage, fuel level, GPS-based geofence alerts, damage reports
3. How We Use Your Information
We process personal data for legitimate business purposes: • To create, confirm, and manage reservations, extensions, and cancellations • To verify identity and driver eligibility, prevent fraud, and comply with local regulations • To process payments, security deposits, insurance claims, and refunds • To provide roadside assistance, emergency support, and incident response • To communicate about reservations, promotions, and service updates (with consent) • To personalize offers, analyze demand, and enhance fleet and guest experience • To fulfil legal obligations, cooperate with law enforcement, and respond to lawful requests
5. International Transfers
Our primary data centers are located in the European Union and the United States. When transferring data across borders, we apply safeguards such as: • Standard Contractual Clauses approved by the European Commission • Data processing agreements that align with GDPR and Caribbean privacy legislation • Encryption at rest and in transit, plus least-privilege access controls
6. Data Retention & Security
We retain data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law: • Reservation and billing records: 7 years from the end of the rental • Driver documentation and incident files: 5 years or until legal matters conclude • Marketing preferences: until you withdraw consent • Website analytics and cookies: 26 months unless otherwise stated Security controls include ISO-aligned policies, network segmentation, continuous monitoring, encryption, secure disposal, and staff training.
8. Your Privacy Rights
Subject to applicable laws, you have the right to: • Access a copy of personal data we hold about you • Request correction of inaccurate or incomplete information • Request deletion or anonymization of data no longer needed • Object to processing for direct marketing or profiling • Withdraw consent for optional communications at any time • Request data portability in a structured, machine-readable format To exercise any right, contact our Data Protection Officer using the details below. We will respond within 30 days unless local law permits an extension.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age. If we learn we have collected personal information from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. New versions will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email or dashboard notices where feasible.
Data Protection Officer
Questions about this policy or exercising your rights.
- Email: privacy@ecomrentalcar.com
- Phone: +599 9 555 0199
Postal Address
Requests may also be mailed to our Curaçao headquarters.
- Ecom Rental Car – Privacy Office
- Kaya Seru Mahuma 10
- Willemstad, Curaçao